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2014 Sustainability Report

New dimension.
New responsibilities.

History Mission and Values

Sustainability Highlights 2014 Video
Employees
7,364
99% Permanent staff
Customers
30%
of Italian policyholders
Suppliers
98%
of spending on supplies takes place in Italy
Shareholders
€550m
distribution of dividends
Agencies
3,157
Community
€3,5m
contributions

2014 Financial Performance

Impact of net
operating expenses
€2,216m
19%
impact on total
premiums
Breakdown of direct
premiums income
€11,697m

2014 Social Performance

Share capital performance (€m)

2,654,102,017
Total shares
€49bn
Amount of class C debt instruments and securities subject to environmental and social screening
99.2%
Percentage of Securities compliant with sustainability criteria in investments in financial instruments, not including UCIT’S, on own account.
€73.7m
(+21.6% vs. 2013)
Unipol Insieme “Protezione Etica” assets

UnipolSai Employees: 7,364

Percentage of women senior executives
23%
Trade union members
66%
Training on safety
(Man/hours)
7,095 hours
Number of visits to prevent ill-health and protect workers
2,558
Number of accidents
138
Investment in training
over €1.5m

UnipolSai Customers: 9.6m

Number of policies
MV 59%, Non-MV 35%, Life 6%
16,610,886
Incidence of products with a high social and environmental value
5%
Claims settlement rate for the year
78.3%
Customers by type
8,734,310 individuals
936,424 SMEs
16,063 Corporate customers

Customer Satisfaction Index
95.5%

Agency network training

Agencies
3,157
Total number of participants in training courses
371,892
Total training man-hours supplied
1,020,186

Contributions to the community by type

Overall contributions value
€3.5m

2014 Environmental Performance

Energy
48,460 (MWh)
+2% vs. 2013
Electricity consumption in main head offices
384,132 (m3)
-26% vs. 2013
Gas by boilers consumption in main head offices
Policy Action
37,816,562
Km covered by staff
(61% Vehicles, 31% Train, 8% Plane)
18,004
CO2 emissions (ton CO2 eq)
Water
80,287 (m3)
(-7%) vs. 2013
Water consumption
Policy Action
Use of consumables
300,000
avoided printing pages
(savings equivalent to 44 tonnes of CO2)
98%
paper purchased in 2014 with FSC certified paper
(Forest Stewardship Council)
Impatti ambientali degli assicurati
49 mld di euro
Asset sottoposti a screening di sostenibilità
24,2 mln di euro
Investimenti housing sociale
73,7 mln di euro
+21,6% vs. 2013
Asset di Unipol Insieme “Protezione Etica” gestiti con criteri ESG
Politica Azioni
Impatti ambientali dei fornitori
753 imprese
registrate
al Portale Fornitori
723 imprese
di fornitura qualificate
70%
della spesa del Gruppo presso fornitori iscritti al Portale
oltre 300
fornitori sono imprese sociali
Politica Azioni

Sustainability Milestones

  • 20th March 2014
    Approval of the 2013 Sustainability Report by the Board of Directors.
  • 30th April 2014
    Distribution of the 2013 Sustainability Report at the Shareholders’ Meeting.
  • 10th June 2014
    Turin: transparency, information and quality - a pact of trust with policyholders: start of the presentation road show of the Sustainability Report.
  • 19th June 2014
    Bologna: presentation of the 2013-2015 Sustainability Plan to stakeholders.
  • 1st August 2014
    Interim monitoring of the progress of the Sustainability Plan disclosed.
  • 10th October 2014
    Extension of certification for Life insurance products, UnipolSai Investment range, in collaboration with Bureau Veritas, one of the world's leading companies in audit services, compliance verification with regulations that attest the transparency, fairness and value of products.
Jan2014 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Risk and Control Governance Model

Social and environmental aspects are fully integrated into the UnipolSai​ business model, safeguarding all stakeholders.

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